Refund Policy

Refund Policy — Velynx

Effective Date: January 1, 2026

Velynx provides digital business intelligence services, strategic consulting, optimization systems, branding recommendations, analytical reports, and digital infrastructure solutions. Due to the customized and strategic nature of these services, refund eligibility is limited.

Once work has commenced on a project, audit, consultation, report, strategy document, design system, analysis process, or implementation phase, payments may become non-refundable. This policy exists because substantial time, operational resources, strategic expertise, analytical systems, and intellectual work are allocated immediately upon project initiation.

Refund requests may be reviewed under limited circumstances, including accidental duplicate payments, billing errors, failure to initiate agreed services, or verified technical payment issues.

Completed services including strategy reports, competitor analyses, consultations, audits, branding systems, digital assets, growth recommendations, dashboards, implementation support, and optimization deliverables are generally non-refundable once delivered or substantially completed.

Users subscribed to recurring plans may cancel future billing cycles before the next scheduled renewal date. Cancellation requests submitted after billing may apply to future cycles only.

Chargebacks or payment disputes initiated without contacting Velynx support may result in service suspension, account restrictions, or permanent termination of platform access.

Velynx reserves the right to determine refund eligibility based on project status, delivered work, resource allocation, operational progress, and contractual obligations.

Users acknowledge and accept this Refund Policy upon purchasing or accessing paid services from Velynx.